Support | Sclak

Smart access solution, simple and effective that let you send digital and programmable keys at distance through sms or e-mail.

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Different types of users
The Installer deal materially with the installation. Once he made it, he set the Admin and his work is over.
The Admin is unable to open because he may not be the Owner and he will no have right of access.
No, only the Installer can send an invitation to an Admin. If you have a specific need contact us.
No, the Admin can be only one.
You can set yourself as Owner only if you are Admin too, otherwise it would be him to send you an invitation. If you are the Admin too, you can go in Your locks, then in Owner and Guest list and tap on Set me as Owner or +, if it doesn't appear.
No, nobody can check accesses of an Owner to guarantee maximum privacy. It doesn't remain traces of accesses made by an Owner.
No, in no way. Only the Owners or the Admin can invite new Guests.
SCLAK can connect itself to any device powered by 12/24 V as the alarms. For the devices by 220 V you can use a specific support that manage this powering and that can be connected to SCLAK, via 12/24 V.
The App can open an endless number of SCLAKUNIT, but always once.
To every opening correspond one SCLAKUNIT with its opening button.
It isn't possible open with a unique botton two close SCLAKUNIT, you need to push both. If there's an electrical system with one switch that open two accesses simultaneously, for istance a door and a gate, it's possible install a unique SCLAKUNIT that replicate the switch.
Login and notifications
Yes, every time that a user login with a different device, he will receive a push alert. By activating the 2-factor authentication, to access with another smartphone, it is necessary to confirm access with a code sent to your email address.
It isn't possible receive an alert in real time for Pincode and Tag using, but you'll receive one when the accesses will be loaded on server.
Digital Keys
The Owner Keys are valid for 10 years.
Guest Keys packs are valid for one year since the first sended Key of that pack is enabled. You can buy more Digital Guest Key from App or contact us here.
We will remember you through e-mail approaching expiry.
Your Guests will still have their Keys at their disposal, but unfortunately they will not be able to use them until you have renewed them by purchasing a new Guest Pack.
The owner always pays for the licence. The administrator sends the invitation to the owner, who will receive the licence with a 3-month free trial. At the end of this period, the owner must purchase the licence.
No, it isn't counted. To see the remaining invitations go in Licenses.
Check if the e-mail has arrived in your spam filter. If there isn't, send another invitation, preferably using a different channel (an sms if you used e-mail or vice versa).
The “Key Ring” function allows to create a group of SCLAK devices and send this with a single invitation to the owner/guest. By accepting the invitation, the user can open the doors of all the devices paired with the “Key Ring”.
SCLAK is compatible with every kind of electronic lock. It can be easily integrated with existing access systems, including traditional physical keys, that can continue to be used.
No, SCLAK devices do not require the internet as they work with Bluetooth Low Energy.
Sclak works with all smartphones with Bluetooth 4.0 that have iOS 8 or newer, Android 4.3 or newer.
Yes, SCLAKUNIT is perfectly compatible with Urmet 2VOICE systems, it connects on the bus line without adding any device.
Of course, we have all that you need to integrate it. Contact us here to ask for API and SDK.
It's not possible at the moment.
The Web App allows to create or change an invitation, enabling the use of a code from keypad. The option is visible only if the corresponding accessory is installed and paired with a SCLAKUNIT.
The accessories accesses are saved e synchronized on server, available for chronology through App or Web App.
Installation and activation
There's no need for any condominium approval to install SCLAK. The device also increases the security of the building itself, letting you avoid the loss of keys and monitor the access of your guests.
No, SCLAKUNIT must be installed in a flush-mounting/wall-mounting box or inside an entry panel.
Yes, usually they doesn't reduce significantly the range, but it's always better that SCLAKUNIT is placed closely as possible to the leading opening.
An electric lock or an existing mechanical electrical system where install SCLAKUNIT and a smartphone for download the App. For all other information related to the installation click here.
Only the Admin can do it, going in Your locks of SCLAKUNIT, then in the Security section.
Using the SHA-2 method, with data transmission with authenticated certificates, SCLAK is safe and secure in all phases.
You can never lose your Digital Keys. Download SCLAK App on your new smartphone and login to immediately have all your Key available again. Login from App or remote to disable the old smartphone.
Contact your installer.
Download SCLAK App from the store on the new smartphone and start it. Login (in the top right corner) e you will have all your Keys available again. For maximum security disable the old smartphone.
Enable the localisation services of your smartphone, then go in SCLAK App, in Your locks and enable Automatic opening beta.
It's an App screen that show you a keypad where you can type numbers and let you use Pincodes without SCLAKKEYPAD.
You can find it in Settings, Virtual keypad and set it in carousel view.
This screen is accessible from just downloaded App and you're not already logged, either you login as user.
Contact us

Send us an e-mail if you have any problems.
We will be happy to help you.

operational headquarters:

URMET S.p.a. via Bologna 188/C - TORINO ITALY P.IVA 06888290019


Customer Care

011 23.39.810

Customer Care

011 23.39.800