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Different types of users
What is the role of the Installer? Can he opens the doors?
The Installer deal materially with the installation. Once he made it, he set the Admin and his work is over.
Why is the Admin unable to open doors?
The Admin is unable to open because he may not be the Owner and he will no have right of access.
Can I change the Admin?
No, only the Installer can send an invitation to an Admin. If you have a specific need contact us.
Can there be more than one Administrator?
No, the Admin can be only one.
How can I set me as Owner?
You can set yourself as Owner only if you are Admin too, otherwise it would be him to send you an invitation. If you are the Admin too, you can go in Your locks, then in Owner and Guest list and tap on Set me as Owner or +, if it doesn't appear.
If I am an Owner, can the other Owners or the Admin check my accesses?
No, nobody can check accesses of an Owner to guarantee maximum privacy. It doesn't remain traces of accesses made by an Owner.
Can a Guest send a new Guest key to share an access?
No, in no way. Only the Owners or the Admin can invite new Guests.
Can SCLAK turn on at the same time a light, air conditioning or turn off the alarm?
SCLAK can connect itself to any device powered by 12/24 V as the alarms. For the devices by 220 V you can use a specific support that manage this powering and that can be connected to SCLAK, via 12/24 V.
Can SCLAK open two close doors?
The App can open an endless number of SCLAK, but always once. To every opening correspond one SCLAK with its opening button. It isn't possible open with a unique botton two close SCLAK, you need to push both. If there's an electrical system with one switch that open two accesses simultaneously, for istance a door and a gate, it's possible install a unique SCLAK that replicate the switch.
Login and notifications
If a user login from an other device receive an alert?
Yes, every time that a user login with a different device, he will receive a push alert.
Do I receive an alert for an opening made with Pincode from SCLAKKEYPAD and virtual keypad or using a Tag or a Card?
It isn't possible receive an alert in real time for Pincode and Tag using, but you'll receive one when the accesses will be loaded on server.
How long are Digital Owner Keys?
Digital Owner Keys doesn't expire.
How long are Digital Guest Keys?
Guest Keys packs are valid for one year since the first sended Key of that pack is enabled. You can buy more Digital Guest Key from App or contact us here.
How can I remember that Keys are expiring?
We will remember you through e-mail approaching expiry.
What's up if I let expire the Digital Keys of my Guests?
Your Guests will still have their Keys at their disposal, but unfortunately they will not be able to use them until you have renewed them by purchasing a new Guest Pack.
I'm an Admin and I want that the Digital Owner Keys that I send should be paid from Owners themself, is it possible?
Of course. Go in Licences , then Key Payment and Choose who pay for the Key where you can choose if you or the guest will pay.
If a Guest doesn't accept the invitation, is it counted among those utilized?
No, it isn't counted. To see the remaining invitations go in Licenses.
I send a Digital Key through e-mail, but it wasn't received. What can I do?
Check if the e-mail has arrived in your spam filter. If there isn't, send another invitation, preferably using a different channel (an sms if you used e-mail or vice versa).
What is SCLAK range?
The device has a maximum range of 25 meters in open field. Obstacles, especially of metal, can significantly reduce the range.
What happens if light goes away?
SCLAK doesn't have a battery. A 12V backup battery should always be installed to ensure that the lock and SCLAK can operate even in an emergency.
If I don't have a smartphone, can I use SCLAK?
Of course. SCLAK works with its accessories too that permits to control any access without smartphone.
How many accessories can I connect with one SCLAK?
There's no limit to the number of accessories that you can connect with a single SCLAK.
Does SCLAKCYLINDER need SCLAK to work?
No, SCLAKCYLINDER isn't an accessory. It works independently as a SCLAK.
Does SCLAKCYLINDER allow to use physical keys?
No, SCLAKCYLINDER replace completely your previous cylinder, eliminating the need of physical keys.
Which batteries does SCLAKCYLINDER need to work?
4 batteries AAA 1,5V.
Do I need a specific lock to make SCLAK work?
SCLAK is compatible with every kind of electronic lock. It can be easily integrated with existing access systems, including traditional physical keys, that can continue to be used.
Does SCLAK need internet to work?
No, SCLAK doesn't need internet because it works through Bluetooth Low Energy.
Which smartphones are compatible with SCLAK?
Sclak works with all smartphones with Bluetooth 4.0 that have iOS 9 or newer, Android 4.3 or newer.
Does SCLAK work with intercom systems?
Yes, SCLAK is compatible with all intercom systems and locks. You can install SCLAK on the same line that goes from your apartment to your main door.
Can I integrate my booking management with SCLAK?
Of course, we have all that you need to integrate it. Contact us here to ask for API and SDK.
Can I connect an accessory to more SCLAK?
It's not possible at the moment.
Can I set from web a Tag or a Pincode?
Through Web App it's possible to create or modify an invitation, allowing Pincode from keypad or Tag use. The option is visible only if the corresponding accessory is already installed and linked to a SCLAK.
Does chronology exist for accesses made from Pincode or Tag?
From SCLAK 1C 4.55 version the accessories accesses are saved e synchronized on server, available for chronology through App or Web App.
Installation and activation
Do I need special permits to install SCLAK in my condominium?
There's no need for any condominium approval to install SCLAK. The device also increases the security of the building itself, letting you avoid the loss of keys and monitor the access of your guests.
Is it possible to install SCLAK outdoors?
Yes, SCLAK is equipped with insulating sleeves that allow installation even outdoors. SCLAK can support temperatures between -20° and +60°.
Can I install SCLAK inside junction boxes or intercoms?
Yes, usually they doesn't reduce significantly the range, but it's always better that SCLAK is placed closely as possible to the leading opening.
What do I need to install SCLAK?
An electric lock or an existing mechanical electrical system where install SCLAK and a smartphone for download the App. For all other information related to the installation click here.
How can I reset a SCLAK?
Only the Admin can do it, going in Your locks of SCLAK, then in the Security section.
How secure is SCLAK?
Using the SHA-2 method, with data transmission with authenticated certificates, SCLAK is safe and secure in all phases.
If someone steal or I lose or broke my phone, do I lose my Keys?
You can never lose your Digital Keys. Download SCLAK App on your new smartphone and login to immediately have all your Key available again. Login from App or remote to disable the old smartphone.
How much do SCLAK and its accessories cost?
For more infomation on prices fill the form at this link.
Where can I buy them?
Request information by filling out the form at this link.
How can I switch SCLAK App on a new smartphone?
Download SCLAK App from the store on the new smartphone and start it. Login (in the top right corner) e you will have all your Keys available again. For maximum security disable the old smartphone.
How can I activate automatic opening?
Enable the localisation services of your smartphone, then go in SCLAK App, in Your locks and enable Automatic opening beta.
What virtual keypad is?
It's an App screen that show you a keypad where you can type numbers and let you use Pincodes without SCLAKKEYPAD. You can find it in Settings, Virtual keypad and set it in carousel view. This screen is accessible from just downloaded App and you're not already logged, either you login as user.
Send us an e-mail if you have any problems. We will be happy to help you.